Senior Manager, Operations Management, Member Support (French Speaking)

Who you are

You have a proven track record in operations management, ideally with experience in member support or customer service environments. Your analytical skills are top-notch, allowing you to define key metrics and uncover root causes effectively. You are fluent in French and possess excellent communication skills, enabling you to engage with diverse teams and stakeholders. You thrive in a collaborative environment and are adept at leading cross-functional projects, ensuring alignment and execution across various business units. You are passionate about driving process improvements and have a keen eye for detail, which helps you design scalable, member-centric processes that adapt to growth.

Desirable

Experience in the fintech or banking sector would be a plus, as would familiarity with data-driven decision-making processes. You are comfortable using performance data to inform your strategies and are always looking for ways to enhance operational efficiency. Your leadership style is inclusive, and you enjoy mentoring team members to help them grow in their roles.

What you'll do

In this role, you will be responsible for driving the design and evolution of scalable processes that prioritize member satisfaction. You will analyze performance data to define key metrics and turn insights into actionable strategies. Leading cross-functional projects will be a significant part of your responsibilities, ensuring that all teams are aligned and executing effectively. You will partner with the Lead Operations Manager on strategic planning, turning vision into operational reality. Managing day-to-day escalations will also be part of your role, where you will need to demonstrate strong problem-solving skills and the ability to remain calm under pressure.

What we offer

Tide offers a dynamic work environment where you can make a real impact on small businesses. You will be part of a diverse team that values innovation and collaboration. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Our commitment to a fair and transparent recruitment process ensures that your safety and trust are paramount. Join us in transforming the small business banking market and help us support over 1.6 million members globally.