Senior Product Manager

Who you are

You have 5+ years of experience in product management, ideally within the tech industry, and a proven track record of leading successful product initiatives. You possess a deep understanding of customer needs and are skilled at translating those insights into actionable product strategies. Your experience includes managing product roadmaps and aligning cross-functional teams to achieve shared goals. You are data-driven and comfortable using analytics to inform your decisions, ensuring that your products meet user expectations and drive business outcomes. You thrive in collaborative environments, working closely with engineers, designers, and stakeholders to deliver high-quality products. You are passionate about customer service and understand the impact of AI on enhancing customer experiences.

Desirable

Experience in AI or customer service technology is a plus, as is familiarity with agile methodologies and user-centered design principles. You have a knack for identifying market trends and competitive analysis, which helps you position your products effectively. You are also comfortable with A/B testing and user research to validate your product decisions.

What you'll do

As a Senior Product Manager at Intercom, you will be responsible for a significant product area, leading projects that shape the future of business messaging and customer engagement. You will conduct thorough research to understand customer problems and frame these challenges for your team. Your role will involve managing the product roadmap, defining what should be built, when, and why, while communicating this vision to generate alignment and excitement among your colleagues. You will collaborate closely with engineers and designers to imagine, build, and ship innovative solutions that enhance customer experiences. You will also engage directly with customers to gather feedback and iterate on product features, ensuring that your solutions meet their needs effectively. Your leadership will guide a world-class team, fostering an environment of creativity and collaboration.

What we offer

Intercom provides a dynamic work environment where you can make a significant impact on customer service technology. You will have the opportunity to work with a talented team dedicated to pushing boundaries and delivering exceptional value to customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences through AI-powered solutions.