Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - US
Samsara is seeking a Senior Workforce Management Planning Analyst to join their Global Support Operations & Strategy team. You'll be responsible for advanced forecasting and capacity planning in a multi-channel contact center. This role requires strong data analysis and workforce management skills.
You have a strong background in data analysis and workforce management — you understand how to leverage data to optimize resources and improve operational efficiency. Your analytical skills allow you to forecast needs accurately and develop strategic plans that align with business objectives. You are detail-oriented and possess a natural problem-solving ability, which helps you navigate complex challenges in a dynamic environment. You thrive in a collaborative setting, working closely with cross-functional teams to ensure service level objectives are met. You are also comfortable using various analytical tools and methodologies to derive insights from data.
Experience in a contact center environment is a plus — you understand the unique challenges and opportunities that come with managing workforce planning in a 24x7 operation. Familiarity with resource optimization techniques and capacity planning strategies will set you apart.
In this role, you will be responsible for advanced forecasting and capacity planning for our global contact center — your insights will directly impact our ability to meet business needs while maintaining service level objectives. You will analyze historical data and trends to predict future staffing requirements, ensuring that we have the right resources in place at the right times. You will collaborate with various teams to gather input and align on operational strategies, making recommendations based on your analyses. Additionally, you will monitor performance metrics and adjust plans as necessary to optimize efficiency and effectiveness.
At Samsara, you will be part of a pioneering team that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact on our operations. You will have the autonomy to drive initiatives and contribute to our long-term success. We also provide competitive compensation and benefits, ensuring that you are rewarded for your contributions to our mission.
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