At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun
Amazon Removals Supply Chain team is looking for a talented, innovative, hands-on and customer-obsessed Program Manager for driving programs around Vendor Experience in Reverse Logistics. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills and should be able to juggle multiple tasks at once. Ideal candidate must exhibit strong analytical skills and have proficiency in following tools: SQL and Advanced Excel. This job requires the candidate to constantly hit the ground running and ability to learn quickly.
In terms of Amazon Program Manager Role Guideline, the incumbent should display the following for this role:
1. Manage complex initiatives, deliver critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require work with multiple teams in and/or across organizations.
2. Accountable for the overall strategy of a large program and successfully manage all stages (from concept to delivery). Your program meets challenging business goals financial or other metrics.
3. Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influence team priorities and business strategy through data-driven contributions.
4. Communicates ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Partner successfully with customers, stakeholders, and engineering teams.
5. Define clear goals and objectives and drive crisp decisions in the program about what projects move forward and in what priority order. Proactively identify risks and bring them to the attention of team and stakeholders with plans for mitigation before they become roadblocks
6. Judiciously add, refine, and remove procedures. Increase the productivity and effectiveness of the teams by applying project management best practices
Key job responsibilities
The incumbent will (a) be a POC responsible for coordinating with stakeholders for building the relevant success markers for the programs and (b) driving process improvements, product enhancements to help improve vendor experience which in turn improves vendor trust in our vendor return process. Specifics of the scope of role include:
1. Owning and managing the end-to-end vendor return experience programs for INFC Network
2. Constantly improving on the existing processes for peak and BAU period through incremental improvements and analytics
3. Driving tech and analytics enhancements in partnership with Product and Analytics teams to improve removals capacity.
4. Identifying the global standards for planning & execution processes and working with peer groups within and outside IN to migrate towards global parity.
This would mean working with Re-Commerce, Account Management, FC Ops and Finance teams to identify areas to improve vendor experience.
The key leadership principles that are important in this role are Ownership, Deep Dive, Earn Trust, Invent and Simplify and Bias for Action
The functional proficiency expected from the incumbent in this role are strong stakeholder management (able to influence without authority and align team priorities to current initiatives), inclination to tech and analytics, strong program management (to provide visibility to stakeholders, track project critical tasks, milestones, goals and mitigate any risks thereof), setting mechanisms (to ensure that there are systematic levers to sustain change initiatives that the team drives)- 2+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
