Program Manager II, (Alpha/Beta Testing), Ring Insights

Who you are

You are a Program Manager with a strong background in managing testing programs, particularly in Alpha and Beta phases. You have a customer-obsessed mindset and a bias for action, always eager to learn and explore new methodologies. Your experience includes leveraging AI-powered analytics tools to enhance data processing and derive insights from user feedback at scale. You excel in strategic thinking and stakeholder relationship management, ensuring that product launches align with customer needs and market demands.

You have a proven track record of driving simultaneous testing programs, utilizing AI-driven test scenario generation and anomaly detection systems to identify edge cases across various platforms including hardware, firmware, software, and mobile applications. Your ability to prioritize critical issues while balancing risk against launch timelines is a key strength. You are skilled in collaborating with product management teams to gain deep product knowledge and ensure alignment with the overall product vision.

Your experience includes strategically recruiting and managing global test participants, ensuring diverse representation across target markets. You are adept at applying human judgment to enhance the testing process and improve product outcomes. You thrive in environments where you can combine AI-enhanced efficiency with human-centered research expertise, amplifying your impact on product development.

Desirable

Experience in the tech industry, particularly in roles that involve product testing and user feedback analysis, is a plus. Familiarity with AI tools and analytics platforms will set you apart as a candidate. A background in project management methodologies and tools will also be beneficial.

What you'll do

In this role, you will drive the execution of Alpha and Beta testing programs for new products aimed at reducing crime in neighborhoods. You will deploy AI-driven test scenario generation and anomaly detection systems to identify edge cases and ensure comprehensive testing coverage. Your strategic thinking will guide the prioritization of critical issues, balancing risk against launch timelines to ensure successful product launches.

You will collaborate closely with the Product Management team to gain a deep understanding of the products being tested. This collaboration will involve leveraging AI-powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys. Your insights will help shape the product vision and ensure alignment with customer needs.

You will also be responsible for recruiting and managing global test participants, ensuring that the testing process includes diverse representation across target markets. Your ability to manage relationships with stakeholders will be crucial in driving the success of the testing programs and facilitating effective communication between teams.

What we offer

Amazon offers a comprehensive benefits package that includes medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact product development and community safety. This position provides a chance to be part of a team that is dedicated to leveraging technology for positive social impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.