Quality Control Manager, Customer Support I

Who you are

You have a Bachelor's degree or equivalent practical experience, along with at least 5 years of experience building relationships with stakeholders or clients. Your background includes identifying issues in processes and creating solutions, as well as working with cross-functional teams to drive these changes. You possess 5 years of experience in managing warehousing and supply chain operations, demonstrating your ability to oversee complex logistics and ensure operational efficiency.

You are familiar with operations certifications such as Six Sigma, COPC, or LEAN, which showcase your commitment to quality and process improvement. Your experience with AI/ML tools and agentic solutions indicates your forward-thinking approach to leveraging technology in operations. Additionally, you have a solid understanding of data and insights, which allows you to make informed decisions that enhance customer experiences.

What you'll do

As a Quality Control Manager at Google, you will lead complex, multi-disciplinary projects from start to finish. Your role involves coordinating with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. You will track and scale successes, root-cause problems in design and execution, and ensure business impact through quality assurance insights.

You will drive standardization across delivery regions regarding processes and methods to ensure consistency in experiences and KPI delivery. Your ability to leverage economies of scale will be crucial in enhancing operational efficiency. You will also share insights on systemic and outlier issues impacting customer experience, ensuring that solutions are implemented effectively.

What we offer

At Google, you will be part of a team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. You will have the opportunity to work in a dynamic environment where your contributions will directly impact the quality of our customer support operations. We offer competitive compensation and benefits, along with opportunities for professional growth and development.