Join a multi-billion dollar digital services transformation initiative at one of the world's most customer-centric companies. We're revolutionizing how customers access and experience professional services through our innovative technology platform.
We are looking for a leader into our Fulfillment team to own and drive the vision to build next generation fulfillment platform to achieve our mission.
About the Opportunity:
Value Added Services (VAS) team (Also popularly known as Amazon Home Services (AHS)) in Hyderabad, India is building a WW Services platform which enables Amazon to seamlessly integrate professional services (including home improvement, installation, maintenance, and lifestyle services) with product purchases. We're building a first-of-its-kind ecosystem that connects qualified service professionals with customers while maintaining the highest standards of trust, safety, and customer satisfaction.
Ideal Background:
Proven track record of leading complex technical initiatives and engineering teams
Deep expertise in distributed systems, cloud architecture, and scalable platforms
Experience with marketplace, fulfillment, or on-demand service platforms
Good business acumen and ability to translate strategic goals into technical solutions
Excellence in stakeholder management and executive communication
Passion for building customer-centric solutions
Impact:
You'll be at the forefront of transforming how services are discovered, purchased, and fulfilled in the digital age, while building technology that sets new industry standards for trust, safety, and customer experience.
This role offers the opportunity to:
Shape the future of digital services commerce
Lead breakthrough innovation in a rapidly growing market
Build systems that impact millions of customers and service professionals
Work with innovative technologies at global scale
Develop the next generation of technical leaders
Key job responsibilities
- Lead and mentor a team of software engineers, fostering their growth and driving technical excellence
- Collaborate with cross-functional teams to define and execute on the product roadmap
- Drive data-informed decisions to continuously improve the console experience
- Champion best practices in software development, including code quality, testing, and operational excellence
- Represent the team in interactions with senior leadership and key stakeholders
- Balance short-term deliverables with long-term strategic goals
- Innovate on behalf of customers by leveraging high value technologies, including Generative AI and other emerging tools
- Continuously seek ways to simplify complex tasks and improve user productivity - Bachelor’s degree in Engineering, Computer Science or a related technical field
- 8+ years of industry experience working on a software development team (as a engineering manager)
- 5+ years of experience owning a program/product/feature, scoping requirements, planning milestones, project management and working with technical teams
- 5+ years of experience in building, growing and managing team of high caliber engineers
- Proven track record of leading large cross-functional software projects.
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to build relationships with stakeholders and key partners for the program
- Good judgment, especially relevant in balancing long term strategic investments with near term business goals.
- Able to provide architectural guidance and direction throughout the project lifecycle.
- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders- Domain expertise in Retail, fullfillment & logistics domain
- Good systems integration and architecture experience.
- Bachelor’s degree and 10+ years’ experience, or a Master’s degree and 8+ years of experience, or equivalent combination of education and experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
