Community Services Technical Support Specialist

Who you are

You are an entry-level candidate with a technical degree, preferably in Computer Science, who is eager to learn and grow in a fast-paced environment. You thrive on analytical problem-solving and are interested in leveraging AI to address complex challenges. Your ability to connect with government leaders and provide exceptional support is key to your success in this role. You are motivated by the opportunity to make a meaningful impact in public service through technology.

What you'll do

As a Community Services Technical Support Specialist at OpenGov, you will play a crucial role in fostering business growth by connecting with government leaders across the country. You will provide omni-channel support, training, and assistance on OpenGov products, helping clients transform how they serve their communities. Your responsibilities will include troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. You will also participate in hands-on training and mentorship programs designed to enhance your skills and career development.

What we offer

OpenGov offers a performance-based culture where every employee is encouraged to contribute ideas and take action to improve processes. You will receive comprehensive training and mentorship to support your professional growth. The company values excellent performance and recognizes achievements, providing clear pathways for advancement within the organization. Join us in our mission to power more effective and accountable government, and be part of a team that is dedicated to making a positive impact in communities across the U.S.