Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.
The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.
What You’ll Do
As a Senior BC, you’ll oversee a portfolio of 20-40 DSP owners assigned to delivery stations across a specific region. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You’ll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful Candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.
Key job responsibilities
Senior BCs are responsible for the following key activities:
- Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
- Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
- Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.
- Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
- Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience
Role Responsibilities
- Work both strategically and tactically
- Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
- Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
- Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively
- Work collaboratively in a cross-functional environment with various stakeholders
- Strong interpersonal skills and experience managing and developing relationships
- Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
- Travel (2-3 days a week); the role is based out of our Nashville office, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets
About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.- Bachelor's degree
- 5+ years of work experience in account, relationship management, or retail/vendor/supplier management- 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
- MBA or other advanced graduate degree
- International Coach Federation Credentialed (ACC/PCC/MCC)
- Last Mile, Operations, and/or small parcel packaging experience
- Experience working with or owning a small business
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
