Supervisor, Starlink Customer Support - Weekend Shift

Who you are

You have a proven track record in customer support leadership, with experience supervising teams and enhancing employee skills. You are an effective communicator who can motivate your team to align with organizational values and deliver outstanding customer experiences. Your problem-solving abilities enable you to drive process improvements and cultivate a culture of excellence within your team. You understand the importance of coaching and training, ensuring that your team is equipped to handle customer inquiries effectively. You are strategic in your thinking, always looking for ways to improve service delivery and enhance customer satisfaction. You are passionate about providing exceptional service and are committed to the growth and development of your team members.

What you'll do

As a Supervisor in the Starlink Customer Support team, you will lead a group of customer support agents, providing them with coaching, training, and performance evaluations. You will own the development of your direct reports, ensuring they have the skills necessary to excel in their roles. You will establish clear expectations and goals for your team, aligning their efforts with the broader objectives of the organization. You will be responsible for monitoring team performance and implementing strategies to improve service quality. You will also collaborate with other departments to ensure a seamless customer experience and address any issues that may arise. Your leadership will be crucial in fostering a positive team environment where agents feel empowered to deliver their best work.

What we offer

At SpaceX, you will be part of a mission-driven organization that is revolutionizing internet connectivity through the Starlink project. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and the overall success of the company. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enable human life on Mars by providing exceptional service to our customers.