Front Desk Specialist

Who you are

You are a dedicated individual who thrives in a customer-facing role, possessing strong communication skills that allow you to effectively interact with guests, vendors, and owners. You understand the importance of creating exceptional experiences and are committed to maintaining high satisfaction standards. You have a knack for problem-solving and can handle inquiries with professionalism and efficiency. You are detail-oriented and can manage multiple tasks simultaneously, ensuring that all guest needs are met promptly. You are at least 18 years of age and possess a valid driver’s license, which is essential for this role.

What you'll do

As a Front Desk Specialist at Vacasa, you will be the first point of contact for guests, vendors, and owners, managing phone calls, emails, and chats to resolve questions about reservations and other concerns. You will coordinate with maintenance and housekeeping teams to ensure that properties are ready for guest arrivals and that any issues are addressed swiftly. Your role will involve verifying unit availability for vendor visits and identifying potential owner leads to support business growth. You will play a crucial role in creating positive experiences and building lasting relationships with all stakeholders. Your administrative coordination will be key in ensuring smooth operations within the local management office.

What we offer

Vacasa offers a competitive hourly wage ranging from $16.75 to $18, depending on your skills and experience. You will be part of a company that values your contributions and invests in your growth. As a Front Desk Specialist, you will have the opportunity to make a real impact on the homeowners and guests we serve every day. We foster a culture of support and teamwork, ensuring that you feel valued and empowered in your role. Join us and be part of a trusted industry leader in vacation rentals, where your efforts contribute to exceptional guest experiences.