Senior Support Engineer | Remote | North America

Who you are

You have a strong background in technical support, ideally with experience in software or SaaS environments — you understand the importance of user satisfaction and are committed to providing exceptional service. Your problem-solving skills are top-notch, allowing you to troubleshoot complex issues effectively and efficiently. You thrive in a collaborative environment, working closely with technical teams and community members to ensure that all users receive the support they need. You are proactive in identifying potential issues and are always looking for ways to improve the support process. Your communication skills are excellent, enabling you to convey technical information clearly to users of varying technical backgrounds. You are passionate about technology and enjoy helping others leverage it to achieve their goals.

Desirable

Experience with workflow automation tools or platforms would be a plus, as would familiarity with AI technologies. A background in customer success or user experience can also enhance your ability to connect with users and understand their needs.

What you'll do

As a Senior Support Engineer at n8n, you will be responsible for ensuring that our users, from enterprise customers to community members, receive the highest level of support. You will engage with users to understand their challenges and provide solutions that enhance their experience with our platform. Your role will involve troubleshooting technical issues, guiding users through complex workflows, and providing insights that help them maximize the value of n8n. You will collaborate with product and engineering teams to relay user feedback and contribute to product improvements. Additionally, you will create and maintain documentation that helps users navigate the platform effectively. Your contributions will play a crucial role in fostering a positive community around n8n and ensuring that our users feel empowered to innovate with our tools.

What we offer

At n8n, we believe in working smarter and providing our team with the tools they need to succeed. You will have access to an unlimited AI budget to explore and utilize the best tools available. We pride ourselves on our transparent culture, where everyone knows what others are working on and how the company is performing. Our ambitious yet kind culture is reflected in our high eNPS score, indicating that our team loves working here. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.