Bilingual Client Support Manager

Who you are

You are a bilingual professional with experience in client support or customer success, ideally within a technology or finance-related field. You understand the importance of delivering exceptional customer experiences and have a knack for identifying areas of improvement through data analysis. Your communication skills are top-notch, allowing you to effectively collaborate with installers and internal teams to ensure that customer expectations are met. You are detail-oriented and organized, capable of managing multiple tasks while maintaining a focus on quality and customer satisfaction. You thrive in a team environment and are committed to being a reliable ally for both customers and installers, embodying the mantra of 'finance made friendly'.

Desirable

Experience in the renewable energy sector or familiarity with financing solutions is a plus. You may have worked with data analytics tools or have a background in operations management, which would enhance your ability to perform installer audits and pipeline management effectively.

What you'll do

As a Bilingual Client Support Manager at GoodLeap, you will work closely with installers on our platform to ensure they receive the best possible support and resources. You will leverage Big Data to analyze customer interactions and identify trends that can lead to improved service delivery. Your role will involve conducting installer audits to ensure compliance with GoodLeap standards and managing the pipeline to meet customer expectations. You will collaborate with various teams to enhance the customer experience, providing feedback and insights that drive operational improvements. Your focus will be on building strong relationships with installers, ensuring they feel supported and equipped to deliver excellent service to homeowners. You will also participate in training sessions and workshops to help installers understand our technology and financing options better, fostering a culture of continuous improvement.

What we offer

GoodLeap offers a dynamic work environment where you can make a significant impact on the customer experience in the renewable energy sector. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company that values sustainability and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our commitment to making financing for sustainable solutions accessible and friendly, and help us change the lives of homeowners across the country.