The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Gorgias • New York City
Gorgias is seeking a Senior Product Manager to lead the development of a unified AI agent for conversational commerce. You'll focus on enhancing customer interactions and driving product strategy. This role requires extensive experience in product management.
You have 5+ years of experience in product management, ideally within the tech or e-commerce sectors. You understand the nuances of customer engagement and have a track record of successfully launching products that enhance user experience. You are skilled in collaborating with cross-functional teams, including engineering and design, to bring innovative solutions to market. Your analytical mindset allows you to leverage data to inform product decisions and drive growth. You are passionate about the intersection of AI and customer experience, and you thrive in environments that encourage creativity and innovation.
Experience with AI-driven products or platforms is a plus. Familiarity with e-commerce trends and customer behavior will help you excel in this role. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering high-quality results.
As a Senior Product Manager at Gorgias, you will own the product roadmap for our AI agent, ensuring it meets the needs of our customers and aligns with our business objectives. You will conduct user research to gather insights and validate product concepts, translating findings into actionable product features. Collaborating closely with engineering and design teams, you will oversee the development process from ideation to launch, ensuring that products are delivered on time and meet quality standards. You will define success metrics and analyze product performance, using data to iterate and improve features continuously. Additionally, you will engage with stakeholders across the organization to align product strategies and communicate updates effectively.
At Gorgias, we foster a culture of inclusivity and innovation. You will have the opportunity to work with a talented team dedicated to transforming the e-commerce landscape through conversational commerce. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer interactions and making shopping more personal and engaging for everyone.
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