Program Manager, Operations Talent Programs

Who you are

You have a strong background in program management, ideally with experience in operations or talent programs. You excel at leading complex, cross-functional initiatives from scoping through implementation, ensuring that projects are delivered on time and meet strategic goals. Your ability to work collaboratively with engineering, product, compliance, and operations teams allows you to drive high-impact projects that improve efficiency and deliver exceptional borrower experiences. You are committed to inclusive and fair hiring practices, understanding the importance of diversity in the workplace. You thrive in a digital-first environment and are comfortable working remotely while maintaining strong communication with your team.

Desirable

Experience in the financial services industry or with AI-driven products is a plus. Familiarity with project management tools and methodologies will help you succeed in this role. You are data-driven and can leverage analytics to inform decision-making and improve program outcomes. Your passion for enhancing operational processes and your ability to adapt to changing environments will set you apart as a candidate.

What you'll do

As a Program Manager at Upstart, you will lead strategic initiatives that drive operational readiness and scalable improvements across the Servicing vertical. You will work closely with cross-functional teams to launch high-impact projects that enhance borrower experiences and support long-term servicing strategies. Your role will involve scoping projects, defining objectives, and ensuring that all stakeholders are aligned throughout the implementation process. You will be responsible for monitoring project progress, identifying potential roadblocks, and developing solutions to keep initiatives on track. Your leadership will be crucial in fostering a culture of excellence and continuous improvement within the team.

You will also play a key role in shaping the operational strategy by analyzing performance metrics and providing insights that inform decision-making. Collaborating with various departments, you will ensure that all initiatives align with Upstart's mission of expanding access to affordable credit. You will facilitate communication between teams, ensuring that everyone is informed and engaged in the project lifecycle. Your ability to manage multiple projects simultaneously while maintaining a focus on quality and efficiency will be essential to your success in this role.

What we offer

At Upstart, we offer a dynamic work environment where you can make a meaningful impact on the financial landscape. You will have the opportunity to work with a talented team that is dedicated to improving access to credit for all. We provide competitive compensation and benefits, along with a commitment to your professional development. Our culture encourages collaboration, innovation, and a focus on results, making it an exciting place to grow your career. We believe in the importance of work-life balance and support our employees in achieving their personal and professional goals.