Presales Solutions Engineer- EMEA (London)

Location: London, UK (In office 1-2 days a week)

What You Will Do

Moveworks is seeking a Presales Solutions Engineer to join our Sales team.

As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks’ technology and a technical consultant to our prospects in pre-sales engagements. As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques. As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements.

To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market. A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person.

You’ll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities. A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan. 

Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more. 

As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides.

• Perform product demonstrations that engage the audience and explain by showing how our product works.
• Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security. 
• Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team.
• Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers. 
• Work with prospects to understand their technology stack and IT business processes.
• Document customer requirements and facilitate a clean hand-off to the post-sales CS Team.
• Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer.
• Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling.

What You Bring To The Table

• 5+ Years experience in pre-sales and/or post-sales customer facing technical roles
• A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems. 
• Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors.
• Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
• Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace.
• As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved. 
• Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions.
• Willingness to travel ~25% for internal events and external customer meetings.