Senior Strategy & Operations Business Partner, CS/CX

Who you are

You have 5+ years of experience in strategy and operations, ideally within a customer success or customer experience context — you've successfully led cross-functional initiatives that enhance customer journeys and drive measurable outcomes. Your analytical skills enable you to assess project performance and ensure alignment with business goals, and you thrive in environments where you can influence strategy through data-driven insights.

You are a proactive practitioner who enjoys bridging the gap between high-level strategy and technical execution — your ability to communicate effectively with both leadership and technical teams allows you to manage complex, multi-faceted projects seamlessly. You understand the importance of collaboration and are skilled at building relationships with stakeholders across various functions.

Your experience includes developing and refining post-sales motions that directly impact revenue and retention — you have a track record of driving product adoption through strategic initiatives and understand the nuances of customer engagement. You are comfortable working in a hybrid environment, balancing in-office collaboration with remote work.

Desirable

Experience in a technology or SaaS company is a plus, as is familiarity with go-to-market strategies and customer lifecycle optimization. You are adaptable and open to learning new methodologies that can enhance your approach to strategy and operations.

What you'll do

In this role, you will serve as the strategic partner to post-sales leadership, guiding initiatives that optimize the customer lifecycle — you will lead high-stakes projects from conception through execution, ensuring that each initiative delivers a measurable ROI. Your responsibilities will include analyzing customer data to identify opportunities for improvement and collaborating with cross-functional teams to implement changes that enhance customer satisfaction and retention.

You will play a central role in refining post-sales processes, working closely with customer success and experience teams to drive product adoption and engagement — your insights will directly influence Everlaw's revenue and retention goals. You will also be responsible for managing project timelines, resources, and stakeholder communications to ensure successful project delivery.

What we offer

Everlaw provides a supportive and collaborative work environment where you can thrive — our onboarding process is designed to integrate you into the company and equip you with the knowledge you need to succeed. We value your contributions and are excited for you to learn and grow with us.

We encourage you to apply even if your experience doesn't match every requirement — we believe that diverse perspectives lead to better outcomes. Join us in making a meaningful impact in the customer success and experience space.