The role of a Support Engineer in Quality Mechanisms(QM) team involves maintenance and upkeep of the systems, tools and workflows that are owned by QM team. This role also involves developing value added features to automate repetitive manual process and deliver tools to increase productivity of the Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key job responsibilities
Key Job Functions Include these...
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily Java based projects
- Functionally decomposing complex problems into simple, straight-forward solutions.
- Conduct comprehensive monitoring of production systems to ensure optimal health and availability for customers.
- Execute system migrations and upgrades to maintain up-to-date software dependencies.
A day in the life
A day in the life of a support engineer working on Quality Mechanisms(QM) support activities involves maintenance of the Tools and resolving the trouble tickets and issues raised by customers and operations team. Apart from fixing a broad spectrum of technical issues, a Support Engineer in QM also works on software migrations, consolidation and deprecation activities.
Our Engineers also act as the “custodians of operational efficiency” and partner with the development teams for maintaining high standards.
About the team
Quality Mechanisms(QM) Support team perform the regular maintenance and upkeep of the systems, tools and workflows that are owned by QM team. We also automate repetitive manual process and deliver tools to increase productivity of the Team. Apart from fixing a broad spectrum of technical issues, we also work on software migrations, consolidation and deprecation activities.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages- Experience with REST web services, XML, JSON
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
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