Head of Marketplace Operations & Strategy - Croatia (They/She/He)

Who you are

You are a strategic and data-driven professional with a strong background in operations and marketplace management. You thrive in fast-paced environments and are passionate about delivering exceptional service to clients. Your experience in leading teams and managing complex operations makes you an ideal candidate for this role. You understand the importance of fostering an inclusive environment where everyone feels heard and valued. You are ready to take on the challenge of achieving best-in-class operations and delivery times. You are motivated by the opportunity to make a significant impact on the marketplace and are excited to work with a diverse team.

What you'll do

In this role, you will be responsible for overseeing marketplace operations and strategy, ensuring that Glovo delivers a 'WOW!' service to its clients. You will lead a team focused on optimizing delivery times and enhancing operational efficiency. You will analyze data to identify trends and areas for improvement, implementing strategies that drive growth and customer satisfaction. Collaboration with cross-functional teams will be key as you work to align operations with business objectives. You will also be involved in developing and executing initiatives that enhance the overall customer experience. Your leadership will inspire your team to innovate and push boundaries, ensuring that Glovo remains at the forefront of the marketplace.

What we offer

Glovo offers a unique culture built on talent and a commitment to being a force for good. You will have the opportunity to work in a dynamic environment where your contributions will directly impact millions of users. The company values career development and encourages you to bring your authentic self to work. You will be part of a team that is revolutionizing the way people connect with their everyday needs, and you will have the chance to grow your career in a supportive and inclusive environment.