Your partner in corporate wellness and fitness
Gympass, headquartered in South Village, New York, is a leading employee fitness and wellness platform that connects corporate clients with a diverse range of wellness options, including yoga, pilates, and martial arts. With over 1000 employees and $795 million raised in funding, Gympass serves nume...
Gympass offers a hybrid work structure, a minimum of 25 days of paid time off, and generous parental leave. Employees also receive a home office stipe...
Gympass is dedicated to enhancing employee wellbeing by providing access to a wide variety of fitness options and wellness resources. The company fost...
Gympass • Spain (Madrid - Hybrid)
Gympass is hiring a CX Specialist who will assist end users in the UK and Germany with inquiries across various channels. This role focuses on ensuring customer satisfaction and requires strong communication skills.
You are a customer-focused individual who thrives in a dynamic environment. You possess excellent communication skills in both German and English, allowing you to assist a diverse range of customers effectively. Your ability to empathize with users and resolve their inquiries is paramount to your success in this role. You are detail-oriented and capable of managing multiple communication channels, ensuring that every customer interaction is handled with care and professionalism. You understand the importance of maintaining accurate records and are comfortable using CRM tools to track customer interactions and resolutions. You are eager to contribute to a team that values wellbeing and collaboration, and you are motivated by the opportunity to make a positive impact on users' experiences.
In this role, you will be responsible for managing all communications with end users, including email, chat, and phone inquiries. Your primary goal will be to ensure customer satisfaction by providing accurate and complete solutions to their inquiries and complaints. You will build sustainable relationships with customers through empathetic communication, diligently researching their accounts to resolve issues effectively. You will also manage and update CRM records accurately, categorizing tickets promptly and consistently. Following up on pending issues will be a key part of your responsibilities, ensuring that no customer concern goes unresolved. You will collaborate with your team to share insights and improve processes, contributing to a culture of continuous improvement within the Customer Experience team.
Gympass offers a supportive work environment where your contributions will help shape a healthier world. You will be part of a mission-driven company that values wellbeing and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. You will have the opportunity to grow within the company and develop your skills in customer support while making a meaningful impact on the lives of users across the UK and Germany.
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