COE Specialist II - Universal Agent in Freight

Who you are

You are a dedicated professional with experience in customer operations, ready to support our shippers and carriers at Uber Freight. You understand the importance of providing exceptional service and are committed to ensuring a seamless experience for all users of our logistics platform. Your ability to communicate effectively and resolve issues promptly will be key to your success in this role. You thrive in a collaborative environment and are eager to contribute to a team that values diversity and innovation.

What you'll do

As a COE Specialist II - Universal Agent, you will be the frontline support for our shippers and carriers, ensuring that their needs are met efficiently. You will leverage your problem-solving skills to address inquiries and resolve issues, contributing to the overall success of the Uber Freight platform. Your role will involve interacting with various stakeholders, providing them with the necessary information and support to navigate our services effectively. You will also play a crucial role in identifying areas for improvement within our operations, helping to enhance the user experience and streamline processes.

What we offer

At Uber, we offer a dynamic work environment where innovation drives everything we do. You will be part of a team that is committed to transforming logistics and making a lasting impact on the freight industry. We provide opportunities for professional growth and development, ensuring that you have the resources and support needed to succeed in your role. Our culture encourages open communication and values the unique perspectives that each team member brings. Join us to be part of a company that is revolutionizing the way goods move across the globe.