Revolutionizing background checks with AI technology
Checkr is a leading background check platform headquartered in San Francisco, California, leveraging artificial intelligence to streamline the hiring process. Trusted by over 10,000 customers, including Uber and Instacart, Checkr has raised $220 million in funding, achieving a valuation of $4.6 bill...
Checkr offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a compr...
Checkr fosters a culture of inclusivity and transparency, prioritizing fairness in hiring practices. The company values innovation and encourages empl...
Checkr • Denver, Colorado, United States; San Francisco, California, United States
Checkr is seeking a Senior Manager of Account Management to lead a team focused on retaining and growing their commercial customer base. This role requires strong leadership and operational skills to drive revenue execution and manage a large portfolio of business.
You have over 5 years of experience in account management or a related field, demonstrating a strong ability to lead teams and drive customer success. Your background includes managing a significant portfolio of clients, where you've successfully retained and expanded business through strategic initiatives and effective coaching. You possess excellent communication skills, enabling you to collaborate with cross-functional teams and convey customer feedback to product development. You are data-driven, using analytics to inform decisions and improve team performance. Your leadership style emphasizes operational rigor and high-leverage coaching, ensuring your team consistently meets and exceeds revenue targets.
Experience in a technology or SaaS environment is a plus, as is familiarity with customer success metrics and revenue growth strategies. You are comfortable negotiating commercial terms and have a track record of achieving renewal and expansion goals. A background in working closely with product teams to align customer needs with product roadmaps will set you apart.
As the Senior Manager of Account Management at Checkr, you will lead a team of experienced Account Managers, focusing on retaining and growing our commercial customer base. Your primary responsibility will be to drive revenue execution and unit economics, ensuring that your team meets its renewal and growth targets. You will coach your team to negotiate contracts that reflect the exceptional value we provide to our customers. Collaboration with Customer Success leadership will be essential to create a unified account team approach, enhancing the overall customer experience. You will also work closely with product teams to ensure that customer feedback informs our product roadmap, driving continuous improvement and innovation.
In this role, you will oversee a significant volume of renewal and expansion opportunities, requiring you to manage a large portfolio of business effectively. You will implement processes and strategies that enhance team performance and customer satisfaction. Regularly analyzing data and metrics will be crucial to identify areas for improvement and to celebrate successes. You will foster a culture of accountability and high performance within your team, ensuring that each member is equipped to succeed and contribute to our mission of building trusted workplaces and communities.
At Checkr, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, including opportunities for professional development and growth. You will be part of a dynamic team that values innovation and collaboration, working towards a mission that impacts the safety and compliance of workplaces across various industries. Join us in our journey to build a data platform that powers safe and fair decisions, and help us make a difference in the communities we serve.
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