Analyst II, Workforce Management

Who you are

You have experience in workforce management and are skilled in analyzing staffing needs and performance metrics. You understand the importance of real-time monitoring and decision-making to optimize resources effectively. You are comfortable working with various teams and systems to ensure operational success. You possess strong analytical skills and can adapt to changing business priorities. You are a proactive problem solver who can make quick decisions to meet organizational goals. You thrive in a collaborative environment and are eager to contribute to a team focused on improving healthcare delivery.

What you'll do

In this role, you will be responsible for the real-time monitoring of incoming volume and staff performance across multiple queues. You will analyze data to make informed decisions about staffing adjustments and resource allocation to meet daily KPIs. You will maintain a deep understanding of Oscar's business priorities and operational requirements, ensuring that you can respond effectively to changing conditions. You will collaborate closely with the Clinical Operations team to optimize staffing and improve overall efficiency. Your role will involve constant communication with various stakeholders to ensure alignment on operational goals and performance metrics. You will also participate in ongoing analysis and reporting to identify trends and areas for improvement in workforce management practices.

What we offer

Oscar provides a competitive salary range of $56,880 to $74,655 per year, along with comprehensive employee benefits. You will have the opportunity to participate in Oscar's unlimited vacation program and be eligible for annual performance bonuses. The company fosters a supportive work environment that encourages professional growth and development. As a remote position, you will have the flexibility to work from home while being part of a dynamic team dedicated to transforming the healthcare experience for its members.