Associate Account Manager

Who you are

As an Associate Account Manager, you are eager to support our Administrator’s travel and expense needs while ensuring a seamless experience for our customers. You possess strong communication skills and are adept at problem-solving, allowing you to effectively address customer inquiries and concerns. Your collaborative nature enables you to work closely with internal teams, ensuring that any barriers faced by travelers are swiftly removed. You are passionate about customer experience and are excited about the opportunity to provide valuable feedback to our product, design, and engineering teams to enhance our offerings.

You understand the importance of maintaining a deep knowledge of our product and are prepared to engage with customers about the features and functionalities that best meet their specific requirements. Your ability to partner effectively with Commercial Account Managers will help prioritize accounts and maximize revenue opportunities. You are driven by metrics and are ready to run playbooks and track results based on defined KPIs, focusing on user adoption, customer retention, and upselling opportunities.

What you'll do

In this role, you will be the front line of our business, directly impacting day-to-day operations and the traveler experience. You will ensure excellent customer service through timely and accurate communications, addressing any issues that arise with a knowledgeable approach. Your role will involve driving satisfaction and retention by providing quick and effective advice based on customer needs. You will serve as the ‘voice of the customer,’ relaying insights back to internal teams to help refine our services and improve customer value.

You will also be responsible for refining segmentation for the Scaled book, which will inform our strategies and market demands. Your contributions will be crucial in helping us understand how we can better serve our customers and enhance their experience with our platform. You will have the opportunity to engage with various stakeholders, ensuring that our customers feel valued and supported throughout their journey with us.

What we offer

At TripActions, we believe in fostering a supportive and collaborative work environment. You will have the chance to grow your skills and advance your career in account management. We offer competitive compensation, with a pay range of $34—$43 USD per hour, reflecting our commitment to rewarding hard work and dedication. You will be part of a dynamic team that values feedback and innovation, allowing you to make a meaningful impact on our customers and the company as a whole. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.