Engineering Director, IT Infrastructure and Operations

Who you are

You are an experienced leader with a strong background in IT infrastructure and operations, having spent over 10 years managing complex IT environments. You understand the importance of reliability, scalability, and security in IT systems and are adept at creating strategies that enhance user experience. Your leadership style fosters collaboration and encourages your team to take strategic risks while solving complex problems together. You have a proven track record of building high-performing teams that are dedicated to serving customers and achieving aggressive goals.

You possess a deep understanding of modern infrastructure technologies and automation tools, which you leverage to optimize IT operations. Your experience includes overseeing large-scale IT projects and ensuring that systems are not only functional but also efficient and secure. You are comfortable navigating the challenges of a fast-paced environment and are committed to continuous improvement and innovation.

You are a strategic thinker who can align IT operations with business objectives, ensuring that technology supports the overall mission of the organization. You have excellent communication skills, allowing you to articulate technical concepts to non-technical stakeholders and build strong relationships across departments. You thrive in environments that value grit and determination, and you are passionate about bringing humanity and empathy back to business.

Desirable

Experience with cloud computing platforms and automation frameworks would be beneficial. Familiarity with IT governance and compliance standards is also a plus, as is a background in user experience design.

What you'll do

As the Engineering Director for IT Infrastructure and Operations at Qualtrics, you will lead a team responsible for the reliability and security of our IT systems. You will own the strategy and execution of IT infrastructure projects, ensuring that they align with the company's goals and deliver exceptional user experiences. You will work closely with cross-functional teams to identify opportunities for improvement and implement solutions that enhance operational efficiency.

You will be responsible for managing the IT budget and resources, ensuring that projects are completed on time and within scope. Your role will involve mentoring and developing team members, fostering a culture of collaboration and continuous learning. You will also be tasked with evaluating new technologies and tools that can improve IT operations and enhance service delivery.

In this role, you will engage with stakeholders across the organization to understand their needs and translate them into actionable IT strategies. You will lead initiatives that drive innovation and improve the overall performance of IT systems. Your ability to analyze complex problems and develop effective solutions will be critical to your success.

What we offer

Qualtrics offers a competitive salary range of $242,500—$340,000 USD, along with a comprehensive benefits package that includes medical, dental, and vision coverage, as well as life and disability insurance. Full-time employees are eligible for a 401(k) plan with a match, paid time off, and wellness reimbursement. We also provide mental health benefits and an experience bonus to support your well-being and professional growth. Join us in our mission to create exceptional experiences for our clients and make a meaningful impact in the world.