Streamlining healthcare referrals with AI automation
Tennr is a healthcare automation platform headquartered in Chelsea, New York, that streamlines the referral process for healthcare providers. By leveraging machine learning and document scanning technology, Tennr automates the extraction of critical information from referrals, enabling faster appoin...
Tennr offers competitive equity options, flexible PTO policies, and a remote work environment to support work-life balance. Employees also benefit fro...
Tennr fosters a culture focused on innovation in healthcare automation, emphasizing the importance of addressing real-world inefficiencies. The compan...
Tennr • New York City Office
Tennr is seeking a Customer Success Manager to enhance customer satisfaction and streamline healthcare operations. You'll manage customer relationships from onboarding to renewal, ensuring clients derive ongoing value from Tennr's solutions. This role requires a strong understanding of healthcare operations.
You have a proven track record in customer success management, ideally within the healthcare sector, where you've developed strong relationships with clients and stakeholders. Your ability to understand complex workflows and translate them into actionable insights is key to your success. You thrive on making customers happy and are passionate about delivering exceptional service. You possess excellent communication skills, enabling you to engage effectively with both front-line users and C-suite executives. You are adept at running hands-on training sessions and executing client success plans that drive value and satisfaction. Your analytical mindset allows you to gather feedback and use it to influence product development and improvements.
Experience with healthcare technology solutions or a background in healthcare operations would be a significant advantage. Familiarity with customer relationship management (CRM) tools and data analysis can enhance your effectiveness in this role. A proactive approach to problem-solving and a commitment to continuous improvement will set you apart.
As a Customer Success Manager at Tennr, you will own the customer relationship from onboarding through to renewal and expansion. Your mission is to ensure that every customer experiences the full value of our solutions, which involves understanding their unique needs and challenges. You will collaborate closely with various stakeholders, including front-line users and executive teams, to facilitate smooth implementations and ongoing support. You will conduct training sessions to empower users and ensure they are equipped to utilize our software effectively. Your role will also involve gathering customer feedback and insights, which you will use to inform product development and enhance the overall customer experience. You will be responsible for executing client success plans that align with customer goals and drive satisfaction. Building strong relationships with clients will be essential, as you will act as a trusted advisor, helping them navigate their challenges and achieve their objectives.
Tennr provides a supportive work environment in our spacious Chelsea office, where you will collaborate with like-minded individuals. We offer unlimited PTO and fully paid employee health benefits, along with an employer-funded 401(k) match. Our culture emphasizes work-life balance and employee well-being, ensuring you have the resources you need to succeed. You will enjoy free lunch and a pantry full of snacks, fostering a collaborative and enjoyable workplace atmosphere. Join us in our mission to improve healthcare operations and make a meaningful impact on patient care across the U.S.
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