Sr. Customer Success Specialist

Who you are

You are a seasoned professional with a strong background in customer success, adept at navigating complex customer challenges with creative solutions. Your excellent digital communication skills allow you to establish quick rapport and situational awareness in customer interactions, ensuring that every conversation matters. You thrive in a collaborative environment and are committed to making customers and their employees wildly successful. Your traits include being scrappy, curious, optimistic, persistent, and empathetic, which align with Dialpad's mission of continuous evolution and improvement.

Desirable

While you may not meet every single requirement, your ambition and drive are what truly matter. If you possess the fundamental traits that Dialpad seeks, you are encouraged to apply, as the company values potential and growth over strict qualifications.

What you'll do

As a key member of the Dialpad team, you will play an instrumental role in addressing customer challenges and driving process improvements. You will engage with customers on a full-time basis, utilizing your skills to enhance their experience with Dialpad's AI-powered customer communications platform. Your adaptability and process-oriented mindset will be crucial in identifying areas for improvement and implementing effective solutions. You will collaborate with various teams to ensure that customer feedback is integrated into the platform's evolution, ultimately contributing to the success of over 50,000 companies that rely on Dialpad.

What we offer

Dialpad offers a dynamic work environment where every employee is encouraged to leverage industry-leading AI to refine both the platform and their own skills. The company is dedicated to creating a community of inclusion and an environment free from discrimination or harassment. As part of Dialpad, you will have the opportunity to grow professionally while contributing to a mission that transforms how businesses communicate with their customers.