IT Manager, Ops Tech Solutions (OTS)

Who you are

You have a proven track record of leading IT teams, with experience in hiring, training, and developing IT professionals. Your background includes a deep understanding of various operating systems, including Windows, Linux, and Android, which you leverage to provide exceptional technical support. You are committed to ensuring a safe work environment and are familiar with OSHA compliance standards. Your ability to foster positive relationships with operational partners and staff is key to your success in this role. You thrive in dynamic environments and are adept at managing day-to-day technical support activities, ensuring that your team meets or exceeds Service Level Agreements (SLAs).

What you'll do

In this role, you will lead a team of IT professionals dedicated to supporting Amazon's Operations team. You will oversee the technical support activities, including troubleshooting and customer service issues, while also planning and organizing infrastructure builds in new facilities. Your responsibilities will include measuring and monitoring your team's performance against established SLAs, ensuring continuous improvement in IT solutions. You will interact with management and staff to provide technical assistance and drive initiatives for operational excellence. Your leadership will be crucial in developing a culture of safety and compliance within your team.

What we offer

Amazon offers a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to work in a collaborative environment where innovation is encouraged. As part of a leading technology company, you will play a vital role in shaping the future of operations technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.