Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, Amazon Logistics (AMZL), Last Mile team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner to deliver a smile for our customers.
As part of Amazon Last Mile Engineering Analytics organization, the Technical Program Manager (TPM) will work closely with other research scientists, data scientists, and engineers to design and run experiments, create analyses, carry over solutions from other regions, and find new ways to improve last mile analytics to optimize the Customer experience.
This TPM role’s scope includes defining strategy, processes and requirements, and leading cross functional development teams from design through delivery. You will be accountable for driving the entire product lifecycle (science models and engineering artifacts), from platform product definition through specification, coding, quality assurance and internal launch. Most importantly, you will influence science and engineering teams to build the right solutions. You will be also responsible for creating leverage by ensuring capabilities are reusable and scalable to world-wide legislative changes. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential.
Key job responsibilities
The Technical Program Manager will interact with program management, cross partner teams, multiple stakeholders and leadership to deliver complex projects and programs. The person will anticipate bottlenecks, provide escalation management, make trade-off decisions, and balance business needs versus technical constraints.
The person should have technical skills to advice and provide solutions, design, build, and deliver it. This may include leading distributed technical teams to manage development, configuration, maintenance, administration, and integration with other systems. Successful candidates will have a strong technical background, be detail driven and have excellent problem solving abilities. You will have a deep understanding of product design and implementation details and will successfully represent the technical team to senior leadership and customers. Your technical expertise and operational excellence will influence the team’s decisions and drive secure and robust solutions, which have great customer experience.
A day in the life
* Work closely with end users, program owners to bridge the gap between business and science/technical requirements and constraints.
* Facilitate and oversee architecture review sessions to ensure design and configuration is consistent across the applications and standards have implemented.
* Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.
* Collaborate with partner teams to define deliverables, roadmaps, accompanying documentation for projects and programs.
* Support monthly strategy documentation write-up
* Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.
* Create, maintain and communicate project status, metrics to stakeholders.- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of data science experience
- Business level English and Japanese language abilities- 3+ years of working directly with engineering teams experience
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