This role will be a member of the dynamic Core Services People eXperience and Technology (PXT) team. This team provides both strategic and hands on HR support to the business and is instrumental in restructuring HR functions, processes, and systems to deliver efficiency, effectiveness, and consistency by enhancing manager capabilities while maintaining employee experience. At Amazon, our centralized HR Partners act as the front-line consultant to people managers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across the various businesses. A key area of focus is to increase manager capability which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes.
Key job responsibilities
This role will act as an influential partner in helping managers with talent management processes, people development, performance management and manager coaching. Thanks to their visibility across businesses and their access to data on managers’ and employees’ requests, this role will be in a position to spot trends and identify emerging needs and address them with innovative people programs, tools and processes.
Employee Relations & Support:
• Process ownership for Employee Relations management, including disciplinary & performance improvement for issues not supported by the central Employee Relations team.
• Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple locations.
• Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal departments.
Performance management:
• Work with people managers end to end on performance management cases.
• Analyze data and trends on ER and performance management, in order to provide input to the business strategy to HRBP, preventing the recurrence of known issues.
Talent Management:
• Coach, train and guide managers during the Talent Management and Annual Compensation Planning processes.
• Consult Managers on Compensation matters.
• Develop toolkit and communications that help managers to be self-sufficient with Talent Reviews.
People Development:
• Enable the success of new & experienced managers by leveraging, delivering and improving existing training contents and Inside pages, and collaborating with the Devices Talent Development teams to anticipate and address emerging needs.
• Support managers and employees in identifying training opportunities to further develop functional and managerial skills.
• Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.
Organization and change management:
• Manage employees’ programs and support managers to drive improvements in employees’ engagement.
• Provide support and guidance to HR Business Partners and Business Managers on change initiatives.
HR General:
• Act as stewards of the employee experience and Amazon “culture keepers”
• Act as Point of Contact and Program Manager for people tools, processes, programs or projects.
• Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness
• Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate
A day in the life
Alongside this core case work, the HRP team are responsible for policy and compliance at country level, which necessitates staying informed about any legislative or Amazon driven updates. Additionally, an important part of our HRP team's career development is to participate or lead project teams, focused on improving key HR processes (such as Talent or Performance management) across LATAM, or individual project assignments at country, or regional level.
This role will provide support to managers with employees who are based in countries with Works Council representation.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Inclusive Team Culture
Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model at an Amazon corporate office.
- Bachelor's degree in Human Resources or related field
- 5 years of relevant HR experience within a rapidly scaling tech organization- Strong business and HR acumen, including strong problem solving skills, critical thinking and analysis.
- Labor Law knowledge of local country
- Strong communication and written skills in Spanish and English
- Experience working in a highly matrixed organization.
- Project management, coaching, consulting and execution skills.
- Thrives in a high-pressure environment and able to manage multiple simultaneous priorities in a matrix fashion with business lead HR Partners.
- Possesses intellectual curiosity; brings insight into the team & business
- Proficiency working with remote management.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
