Premium Resolution Partner (PRP)

Who you are

You have a strong background in customer support or success, ideally with experience in managing escalations and resolving complex issues. You are detail-oriented and thrive in environments where you can advocate for clients, ensuring their needs are met effectively. Your communication skills are top-notch, allowing you to build strong relationships with merchants through various channels such as phone, video calls, and email. You are excited about the opportunity to work closely with cross-functional teams, including Account Owners and Product teams, to enhance the merchant experience. You understand the importance of empathy in customer interactions and are committed to providing a best-in-class support experience.

What you'll do

As a Premium Resolution Partner, you will own the end-to-end management of executive-level merchant escalations, ensuring that resolutions are swift, balanced, and empathetic. You will partner closely with cross-functional teams to develop competency in core workflows and tools necessary for resolving critical merchant escalations. Your role will involve getting into the weeds of complex merchant problems, advocating for their needs, and ensuring that no stone is left unturned in finding solutions. You will interact with merchants through various channels, providing guidance and support as they navigate challenges. Your ability to build strong relationships will be key to your success in this role, as you will serve as the voice of the merchant within the organization.

What we offer

At DoorDash, we value our employees and offer a supportive work environment where you can thrive. You will have the opportunity to work with a talented team dedicated to ensuring the success of our merchants. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a difference in the lives of our merchants and contributing to the success of DoorDash.