Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Redwood City, CA, United States, San Francisco, CA, United States
Box is hiring a Customer Success Manager I to drive customer engagement and satisfaction. You'll work closely with business and SMB customers to ensure their success with Box's platform. This role is ideal for someone looking to start their career in customer success.
You are a creative and energetic individual who thrives in a customer-focused environment. With a strong desire to help others succeed, you understand the importance of customer engagement and satisfaction. You are self-driven and eager to learn, ready to take on the challenges of ensuring that customers are delighted with Box's offerings. You possess excellent communication skills, allowing you to effectively convey customer needs and feedback to internal teams. You are adaptable and can navigate the complexities of customer relationships, always aiming to mitigate churn and enhance customer experiences.
In this role, you will work with both new and existing business and SMB customers, ensuring they are successful with Box's platform. Your primary responsibility will be to drive customer engagement, helping them adopt and utilize the platform effectively. You will actively monitor accounts to identify any risks of churn and take proactive measures to address these issues. Acting as the voice of the customer, you will communicate their needs and feedback to internal teams, helping to shape the future of Box's offerings. You will also collaborate with various departments to enhance customer satisfaction and drive overall success for the organization.
Box provides a dynamic work environment where you can grow your career in customer success. You will have the opportunity to work with leading global organizations and contribute to their success. The role offers competitive compensation, including a salary range of $92,000 to $115,000 USD, along with equity and benefits. You will be part of a team that values collaboration and innovation, empowering you to make a significant impact in the world of content management.
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