The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze • São Paulo
Braze is seeking a Technical Account Manager to manage ongoing technical relationships with customers. You'll collaborate closely with Customer Success teams to drive value and adoption of the Braze platform. This role requires strong communication and technical advisory skills.
You are a Technical Account Manager with a strong background in managing customer relationships and providing technical guidance. You thrive in collaborative environments and are passionate about helping clients maximize the value of their technology investments. You possess excellent communication skills and can translate complex technical concepts into actionable strategies for customers. You are driven by a desire to solve challenges and are comfortable navigating the intricacies of customer needs and expectations. You understand the importance of teamwork and are eager to contribute to a culture of high standards and accountability. You are adaptable and open to new perspectives, which allows you to flourish in a rapidly changing environment.
In this role, you will own the technical relationship with customers throughout their lifecycle, ensuring they receive the highest level of service and support. You will work closely with the Customer Success team to define and implement the technology strategy for clients who have purchased the TAM premium service offering. Your focus will be on driving customer value, retention, and adoption of the Braze platform. You will serve as a trusted advisor, helping customers unlock the full potential of Braze's technology. You will collaborate with various internal teams to address customer needs and provide solutions that enhance their experience. You will also monitor customer engagement and satisfaction, proactively identifying opportunities for improvement and growth.
At Braze, we foster a culture of collaboration and support, where every team member is encouraged to contribute their unique perspectives. We offer a dynamic work environment that values work-life harmony and personal growth. You will have the opportunity to work with a passionate team that is dedicated to making a real impact in the industry. We believe in setting high standards and providing our employees with the tools and resources they need to succeed. Join us and be part of a company that is committed to equity and opportunity for all.
Apply now or save it for later. Get alerts for similar jobs at Braze.
