Director of Implementation

Who you are

You have extensive experience in implementation services, ideally within the higher education sector, and have a proven track record of managing teams to deliver projects on time and within budget. Your leadership style fosters collaboration and empowers your team to achieve high customer satisfaction. You thrive in environments where you can turn complex challenges into meaningful outcomes, and you are passionate about helping others succeed. You possess strong communication skills that enable you to work effectively with cross-functional teams and stakeholders. You understand the importance of operational excellence and are committed to driving measurable outcomes.

Desirable

Experience with project management methodologies and tools is a plus, as is familiarity with the higher education landscape. You may also have a background in customer success or account management, which enhances your ability to understand client needs and expectations.

What you'll do

As the Director of Implementation Services, you will lead a team of implementation experts responsible for onboarding PeopleGrove's higher education partners. You will oversee the entire implementation process, ensuring that projects are delivered on time and meet the quality standards expected by clients. Your role will involve developing and refining implementation strategies that align with the company's goals and the specific needs of each partner. You will collaborate closely with product teams to ensure that the solutions provided are effectively integrated into the partners' existing systems. Additionally, you will monitor project progress and performance metrics, making adjustments as necessary to ensure successful outcomes.

You will also be responsible for training and mentoring your team, fostering a culture of continuous improvement and professional development. Your leadership will be crucial in maintaining high levels of customer satisfaction, as you will be the primary point of contact for partners during the implementation phase. You will work to build strong relationships with clients, understanding their unique challenges and providing tailored solutions that drive success.

What we offer

PeopleGrove offers a collaborative and supportive work environment where you can make a significant impact. You will have the opportunity to work with a talented team dedicated to transforming the higher education experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. While specific salary details are not mentioned, we offer competitive compensation and benefits that reflect your expertise and contributions to our mission.