API Technical Account Manager – B2B Incubator (Bangkok-based, Relocation Provided) 

Who you are

You have a strong background in account management or technical support, ideally within the B2B sector — you've successfully built and maintained relationships with partners, ensuring their needs are met and exceeded. Your strategic mindset allows you to identify opportunities for growth and improvement, and you thrive in collaborative environments where you can leverage your communication skills to connect with diverse stakeholders.

You are data-driven and understand how to utilize analytics to inform decisions and strategies — you can interpret data to derive insights that will help your partners succeed. Your ability to think critically and solve problems creatively sets you apart, enabling you to navigate challenges effectively and deliver results.

You are passionate about technology and its application in the travel industry — you stay updated on industry trends and innovations, which allows you to provide valuable insights to your partners. Your proactive approach means you are always looking for ways to enhance the partner experience and drive mutual success.

Desirable

Experience in the travel or hospitality industry is a plus, as it gives you a deeper understanding of the unique challenges and opportunities within this space. Familiarity with API integrations and technical solutions will help you communicate effectively with partners and internal teams.

What you'll do

As a Technical Account Manager at Agoda, you will be responsible for developing and nurturing relationships with our B2B partners — you will work closely with them to understand their business needs and tailor solutions that drive value. Your role will involve collaborating with various teams, including product and engineering, to ensure that our partners receive the best possible service and support.

You will analyze partner performance metrics and provide insights that help them optimize their use of Agoda's products and services — your ability to communicate complex technical concepts in an accessible manner will be crucial in this role. You will also be involved in onboarding new partners, guiding them through the integration process, and ensuring they are set up for success from the start.

Your day-to-day tasks will include conducting regular check-ins with partners to assess their satisfaction and identify areas for improvement — you will be their primary point of contact, addressing any concerns and facilitating communication with internal teams as needed. You will also play a key role in identifying upsell opportunities and driving revenue growth for both Agoda and our partners.

What we offer

Agoda provides a dynamic work environment where you can grow your career while making a significant impact in the travel industry. We offer competitive compensation and benefits, along with opportunities for professional development and advancement. You will be part of a diverse team that values collaboration and innovation, and you will have the chance to work on exciting projects that shape the future of travel.

Join us at Agoda and be part of a mission to make travel accessible and enjoyable for everyone — your contributions will help us connect people to destinations and experiences around the world.