Client Operations Manager

Who you are

You are a highly motivated and organized professional with experience in client operations management. You thrive in a collaborative environment and have a strong understanding of digital tools and platforms that enhance operational workflows. Your communication skills allow you to serve as a key point of contact for clients, ensuring their needs are met with precision and care. You have a proactive approach to problem-solving and can identify and troubleshoot issues effectively. You are detail-oriented and take ownership of tasks, ensuring that all products and services are delivered to the highest standard. You enjoy working in a fast-paced environment and are eager to contribute to a growing, innovative company.

Desirable

Experience with product development and delivery processes is a plus. Familiarity with quality assurance practices and the ability to write detailed feature briefs will set you apart. A background in managing small to medium-sized client accounts will be beneficial in this role.

What you'll do

As a Client Operations Manager, you will play a crucial role in supporting the operations of the Beyond Digital Team. You will manage multiple small to medium-sized client accounts, ensuring smooth communication and collaboration between internal teams and external clients. Your responsibilities will include providing direct support across product development and delivery, managing operational workflows, and serving as a key point of contact for clients. You will collaborate with Senior Delivery Managers and Leads to ensure seamless delivery of services. Additionally, you will identify, report, and troubleshoot product bugs, providing clear and accurate solutions to clients. You will also be responsible for writing detailed feature briefs for product development and performing quality assurance on product tickets to ensure quality control. Your role will require you to escalate high-priority issues and suggest practical solutions to clients, taking ownership of tasks to ensure successful outcomes.

What we offer

At Pulselive, you will find a collaborative and fast-paced work environment where you can work with cutting-edge digital tools and products. We offer a competitive salary and benefits package, along with the opportunity to contribute to a growing, innovative company within a global tech giant. If you are a proactive, detail-oriented professional with a passion for technology and client delivery, we encourage you to apply even if your experience doesn't match every requirement.