IT Operation Specialist I (Rotational Shift)

Who you are

You are a curious and empathetic individual committed to developing yourself and learning new skills. You thrive in a collaborative environment and are eager to support your colleagues with their technology needs. As an entry-level IT Operations Specialist, you understand the importance of providing reliable technology experiences to employees across the globe. You are adaptable and ready to work in a rotational shift schedule, ensuring that support is available at all times.

Desirable

While not required, any prior experience in IT support or customer service would be beneficial. Familiarity with common IT tools and systems can help you excel in this role. A willingness to learn and grow within the company is essential, as Cloudflare values personal development and career progression.

What you'll do

In this role, you will be a critical member of the Global AskIT Service Desk team, dedicated to ensuring that employees have a seamless and reliable technology experience. You will assist with troubleshooting and resolving IT-related issues, providing support for various software and hardware systems. Your responsibilities will include responding to employee inquiries, documenting issues, and escalating complex problems to senior team members when necessary. You will also participate in training sessions to enhance your skills and knowledge in IT operations.

You will work closely with other team members to ensure that all requests are handled efficiently and effectively. Your role will involve monitoring support tickets and ensuring timely responses to employee needs. You will contribute to maintaining a positive and productive work environment by providing excellent customer service and support.

What we offer

Cloudflare offers a supportive and inclusive work culture where you can grow your skills and advance your career. You will have access to training and development opportunities to help you succeed in your role. The company values diversity and encourages individuals from all backgrounds to apply. You will be part of a team that is dedicated to building a better Internet and making a positive impact on the world.

As an IT Operations Specialist I, you will have the chance to work with cutting-edge technology and be part of a company recognized for its innovation and commitment to excellence. Join Cloudflare and contribute to a mission that matters while developing your career in IT support.