We are seeking an experienced Sr. Program Manager to join JP Amazon Logistics (AMZL) Program team to support in improving the Last Mile Delivery Experience for our customers.
At Amazon, we believe that every day is still day one: A day to take a first step. A day to look forward to new challenges. And today is that day for you to be part of something great. A day to make your ideas come to life and to join a company that redefines itself every day. That's the energy and passion behind Amazon.
We are looking for someone who is a natural self-starter and is comfortable supporting complex cross functional projects. We are looking for a candidate who has a true hands-on approach, the ability to generate creative solutions, strong project management skills, and be an effective communicator.
This will be an exciting opportunity for you to possess a high level of autonomy and drive integrity while managing a variety of job responsibilities.
Key job responsibilities
- Setting up and leading multiple programs to improve the current JP AMZL Delivery experience from good to great
- Manage several competing priorities to ensure critical projects remain visible to all stakeholders whilst maintaining a plan for less urgent matters
- Dive deep into various work streams and learn about each stakeholders contribution and challenges
- Develop and introduce processes that ultimately enhance customer experience
- Write and review business cases using information acquired from various stakeholders
- Prioritize projects with biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources
- Take accountability while providing status, ask for help, and immediately escalate issues and problems as necessary
- Interface with all necessary functions within the company, including senior stakeholders
About the team
The work of this team includes analyzing metrics which impact customer experience and surfacing insights to improve those. This team identify and implement process solutions that increase the efficiency of the Delivery Stations and deliver a corresponding improvement in Customer Experience.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Business level English (written and verbal)- Business level Japanese (written and verbal)
- MBA
- Well versed in Lean Six Sigma
- Knowledge of SQL, Tableau, Data Warehouse
- Exceptional organization skills and ability to organize and manage multiple tasks simultaneously
- Strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively and problem-solve
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- Strong executive presentation skills
- Excited about working in a diverse group and contributing to an inclusive culture
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