Enterprise Customer Success Manager - NV

Who you are

You have a proven track record in customer success management, ideally within the education technology sector. Your experience includes developing and executing strategic implementation plans that align with client goals and drive successful outcomes. You possess excellent communication skills, enabling you to engage effectively with stakeholders at all levels, from educators to district administrators. You are detail-oriented and adept at managing complex projects, ensuring that implementations stay on track and meet expectations. Your analytical mindset allows you to evaluate data and share progress with key stakeholders, facilitating informed decision-making. You are passionate about education and committed to helping students succeed through innovative learning solutions.

Desirable

Experience in change management and a strong understanding of educational technology trends will set you apart. Familiarity with data analysis tools and methodologies is a plus, as is a background in training or supporting educators in technology adoption. You thrive in a remote-first environment and are comfortable collaborating with cross-functional teams to achieve common goals.

What you'll do

As the Enterprise Customer Success Manager, you will design and implement client-facing strategies that maximize the effectiveness of Edmentum's solutions. You will conduct needs analyses to understand client resources and goals, crafting tailored implementation plans that drive adoption and engagement. Your role will involve regular communication with clients to evaluate progress, address challenges, and ensure that implementations are meeting their objectives. You will serve as a key point of contact for escalations, providing guidance and support to clients as needed. Additionally, you will collaborate closely with sales teams to promote proven implementation models during the sales process, positioning Edmentum's capabilities effectively.

You will also analyze data to track client success metrics, sharing insights with internal teams to inform product development and service enhancements. Your strategic thinking will be crucial in identifying opportunities for growth and improvement, both for clients and for Edmentum's offerings. You will play a vital role in fostering long-term relationships with clients, ensuring they receive the support they need to achieve their educational goals.

What we offer

At Edmentum, we are committed to creating a supportive and innovative work environment. As a remote-first organization, we provide flexibility and the tools necessary for you to succeed in your role. You will have the opportunity to work with a passionate team dedicated to making a difference in education. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower educators and students through technology-enabled learning solutions.