Commercial Solutions Engineer | Benelux | Remote

Who you are

You have a strong background in solutions engineering or a related field, with experience in customer-facing roles where you've demonstrated your ability to communicate complex technical concepts clearly and effectively. You thrive in a remote-first environment and are comfortable working independently while collaborating with cross-functional teams. Your passion for technology drives you to stay updated on industry trends and tools, particularly in observability and data visualization. You understand the importance of customer satisfaction and are dedicated to helping clients achieve their goals with the products you support.

Desirable

Experience with Grafana or similar observability tools is a plus, as is familiarity with cloud technologies and data management practices. You may have a background in software development or IT, which gives you a deeper understanding of the technical challenges customers face. A proactive approach to problem-solving and a willingness to learn new technologies will set you apart in this role.

What you'll do

As a Solutions Engineer at Grafana, you will be the go-to expert for our customers, providing them with the knowledge and support they need to successfully implement and utilize our products. You will conduct product demonstrations, hands-on enablement sessions, and technical evaluations to showcase the value of our solutions. Collaborating closely with the Sales team, you will help identify customer needs and tailor solutions that meet their specific requirements. Your role will involve ongoing interaction with customers to ensure they are satisfied and successful in their use of Grafana tools.

You will also contribute to the development of technical documentation and resources that empower customers to maximize their use of our products. By gathering feedback from customers, you will help inform product improvements and enhancements, ensuring that Grafana continues to meet the evolving needs of its user base. Your ability to build strong relationships with customers will be key to driving their success and fostering long-term partnerships.

What we offer

Grafana Labs offers a remote-first work environment that values transparency, autonomy, and trust. You will be part of a collaborative culture that encourages innovation and meaningful work. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations with the best observability tools available, and help shape the future of data visualization and monitoring.