Customer Success Account Manager

Who you are

You are a tech-savvy individual with a strong background in Cloud and IT Service Management — your passion for technology drives you to help customers succeed in their strategic and transformational cloud projects. You thrive on making a significant impact in your role, ensuring that enterprise customers achieve the most from Microsoft products and services. With your technical expertise and business acumen, you are well-equipped to be the primary delivery lead for strategic customers, orchestrating support across the Microsoft and Partner ecosystem to align resources effectively.

You possess a deep understanding of customer needs and are skilled at leveraging your industry perspectives to guide customers through their cloud journeys. Your ability to communicate effectively and build strong relationships with clients is key to your success in this role. You are motivated by the challenge of helping customers realize their business outcomes and are eager to accelerate your career growth in a dynamic environment.

Desirable

Experience in delivery management and a proven track record of working with enterprise customers will set you apart. Familiarity with Microsoft’s Digital Cloud platforms and a strong understanding of cloud technologies will enhance your ability to drive customer success.

What you'll do

As a Customer Success Account Manager at Microsoft, you will be the primary delivery lead for strategic enterprise customers, ensuring they achieve maximum value from their investments in Microsoft products and services. You will work closely with customers to understand their business objectives and help them navigate their cloud journeys, providing guidance and support throughout the post-sales process. Your role will involve orchestrating resources across the Microsoft and Partner ecosystem to align the right support at the right time, ultimately driving customer satisfaction and success.

You will leverage your technical expertise to empower customers, helping them realize the full potential of their cloud projects. This includes collaborating with various teams within Microsoft to ensure that customer needs are met and that they receive the necessary support to achieve their goals. You will also be responsible for tracking customer progress and outcomes, providing insights and recommendations to enhance their experience with Microsoft products.

In this role, you will have the opportunity to deepen your cloud and industry expertise while accelerating your career growth. You will be part of a team that is dedicated to empowering customers and driving business value through differentiated customer experiences. Your contributions will play a crucial role in shaping the future of customer success at Microsoft.

What we offer

Microsoft offers a flexible work environment, allowing you to work from home up to 50%-75% of the time. You will be part of a diverse and inclusive team that values collaboration and innovation. The mission of the Customer Experience & Success organization is to empower customers to accelerate business value through exceptional customer experiences. Join us and help build a future where customers can achieve more with Microsoft’s products and services.