The online marketplace transforming car sales
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Motorway • Brighton
Motorway is seeking a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. You'll work closely with stakeholders to find solutions and handle formal complaints. This role requires strong problem-solving skills and a customer-focused mindset.
You have a strong background in customer service, ideally with experience in handling escalations and complex customer issues. You are adept at communicating with various stakeholders to find effective solutions that prioritize customer satisfaction. Your problem-solving skills are top-notch, and you thrive in situations where you can make a real difference for customers. You understand the importance of feedback and are comfortable responding to reviews on platforms like Trustpilot and Google Reviews. You are passionate about improving processes and enhancing the overall customer experience. You are a team player who enjoys collaborating with others to achieve common goals.
In this role, you will be at the forefront of resolving customer escalations, ensuring that complex issues are handled efficiently and effectively. You will work closely with various teams to identify areas for improvement and implement solutions that enhance the customer journey. Handling formal complaints will be a key part of your responsibilities, and you will be expected to respond to customer feedback on multiple platforms. Your role will involve analyzing customer interactions to identify trends and areas for improvement, allowing you to contribute to the overall strategy of the Customer Escalations team. You will also be responsible for maintaining a high level of customer satisfaction, ensuring that every customer feels valued and heard. Your insights will help shape the future of customer interactions at Motorway, making a significant impact on the company's growth and reputation.
Motorway provides a supportive work environment where you can grow your skills and make a meaningful impact. We offer competitive benefits, including generous parental leave and a cycle-to-work scheme. Our team is dedicated to fostering a culture of collaboration and continuous improvement, ensuring that you have the resources and support you need to succeed. Join us in transforming the used car market and be part of a company that values innovation and customer satisfaction.
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