Technical Support Engineer

Who you are

You are a motivated individual eager to start your career in technical support. You possess strong communication skills and a passion for helping customers solve their issues. You thrive in a collaborative environment and are excited to learn about the technical aspects of a leading billing platform. You understand the importance of customer satisfaction and are committed to providing exceptional service. You are adaptable and can handle various customer inquiries with professionalism and empathy. You are ready to become an expert on Metronome's product and work closely with engineers and the customer success team to ensure a seamless experience for users.

What you'll do

As a Technical Support Engineer at Metronome, you will be on the front lines of customer service, addressing inquiries and resolving issues related to our billing platform. You will become well-versed in our product features and functionalities, enabling you to assist customers effectively. You will collaborate with the engineering team to troubleshoot technical problems and provide feedback to improve our services. Your role will involve documenting customer interactions and solutions to build a knowledge base for future reference. You will also participate in training sessions to enhance your technical skills and product knowledge. Your contributions will help shape the customer support experience and ensure that our clients receive the best possible service.

What we offer

At Metronome, we value personal growth and provide a supportive environment for our employees. You will have access to flexible time off and a comprehensive employee assistance program that includes mental health benefits. We are committed to fostering a culture where your development is prioritized, and you will have opportunities to learn from experienced professionals in the industry. Join us and be part of a team that is transforming the billing landscape for modern software companies.