Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Sunnyvale, USA
Uber is hiring a Staff Engineer to lead the development of a full stack customer engagement platform focused on Autonomous Vehicles. You'll work with Machine Learning and AI technologies to enhance customer experiences. This role requires strong technical leadership and collaboration skills.
You have a strong background in software engineering with a focus on building scalable and fault-tolerant systems — your experience includes leading large-scale projects that align with business objectives and enhance customer interactions. You are passionate about delivering delightful customer experiences and have a keen interest in the field of Autonomous Vehicles. Your technical leadership skills enable you to set direction and guide teams effectively, ensuring that projects are executed with precision and innovation.
You thrive in collaborative environments and understand the importance of cross-functional teamwork — you have successfully partnered with product managers, designers, and other engineers to create impactful solutions. Your data-driven approach to problem-solving allows you to prioritize features that provide the best customer experiences. You are comfortable working with various technologies and are always eager to learn and adapt to new challenges.
You possess a deep understanding of Machine Learning and Artificial Intelligence — you have applied these technologies in real-world scenarios to enhance user engagement and streamline customer service processes. Your ability to communicate complex technical concepts to non-technical stakeholders is a key strength, enabling you to advocate for customer needs effectively.
Experience with customer engagement platforms or similar technologies would be a plus. Familiarity with the Autonomous Vehicles industry and its unique challenges can set you apart as a candidate. You are also encouraged to bring any additional skills or experiences that could contribute to the team's success.
In this role, you will design and develop scalable systems that support customer interactions globally — your work will directly impact how customers engage with Uber's services across various platforms, including web and mobile. You will set the technical direction for projects, ensuring that they align with Uber's engineering and business objectives. Your leadership will guide the team in building innovative solutions that enhance customer care experiences.
You will collaborate closely with product managers and designers to define and prioritize features that improve customer satisfaction — your insights will help shape the product roadmap and ensure that the team is focused on delivering value to users. You will also mentor junior engineers, fostering a culture of learning and growth within the team.
Your role will involve analyzing data to drive decisions and improve system performance — you will leverage your expertise in Machine Learning and AI to implement features that enhance user engagement and streamline customer service processes. You will be responsible for ensuring that the systems you develop are fault-tolerant and capable of handling high volumes of customer interactions.
Uber provides a dynamic work environment where innovation is encouraged — you will have the opportunity to work on cutting-edge technologies in the Autonomous Vehicles space. The company values collaboration and offers a culture that supports professional development and growth. You will be part of a team that is dedicated to delivering exceptional customer experiences and making a meaningful impact in the industry.
We encourage you to apply even if your experience doesn't match every requirement — your passion for technology and customer service is what matters most. Join us at Uber and help shape the future of customer engagement in the Autonomous Vehicles sector.
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