Senior Product Customer Success Manager, AI Automation

Who you are

You have 5+ years of experience in customer success management, particularly in technology or software environments — you've successfully driven product adoption and optimized workflows for diverse customer bases. Your expertise in digital engagement design allows you to create impactful customer experiences that resonate with users. You are familiar with AI-driven operations and understand how to leverage technology to enhance customer success. You thrive in collaborative environments, working closely with cross-functional teams to ensure customer satisfaction and operational excellence. You possess strong analytical skills, enabling you to derive insights from data to inform your strategies and decisions. You are passionate about customer success and are committed to helping clients achieve their goals through effective use of technology.

Desirable

Experience with Salesforce or similar CRM platforms is a plus — you understand how to utilize these tools to streamline customer interactions and improve service delivery. Familiarity with AI automation technologies will help you pioneer innovative solutions that enhance customer engagement and satisfaction. A background in the public safety or justice sectors could provide valuable context for understanding Axon's mission and customer needs.

What you'll do

As the Senior Product Customer Success Manager, you will lead initiatives to drive product adoption across Axon's customer base — your role will involve designing and implementing scalable customer success programs that leverage AI and automation. You will work closely with the Customer Success Services team to ensure that customers receive the support they need to maximize the value of Axon's products. Your responsibilities will include developing strategies for customer engagement, analyzing customer feedback, and using insights to refine processes and improve service delivery. You will also collaborate with product teams to provide customer insights that inform product development and enhancements. Your ability to build strong relationships with customers will be key to your success in this role, as you will act as a trusted advisor and advocate for their needs.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration — we offer a supportive work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work remotely, with flexibility to accommodate your needs. We believe in empowering our employees and providing them with the resources they need to succeed. Join us in our mission to protect life and accelerate justice through technology.