Operations Manager

Who you are

You have a strong background in operations management, with experience leading teams in a fast-paced environment. You are motivated and customer-focused, always striving to engage your team and maintain high standards of safety and quality. Your analytical problem-solving skills allow you to make data-driven decisions that enhance productivity and efficiency. You understand the importance of mentoring and motivating both salaried and hourly employees, ensuring they have the tools they need to succeed. You are committed to maintaining customer expectations and delivering orders accurately and on time.

Desirable

Experience in logistics or supply chain management is a plus, as is familiarity with operational workflows. You thrive in environments where you can lead large-scope projects that have a significant impact on site and regional operations. Your ability to collaborate with other leaders to balance workloads and manage productivity plans is essential for success in this role.

What you'll do

As an Operations Manager at Amazon, you will lead a team responsible for delivering millions of packages to customers every day. You will engage your team during their shifts, focusing on safety, quality, attendance, and performance. Your role will involve building and executing productivity plans through regular forecast reviews and determining productivity requirements. You will manage the operational workflow, which includes the first mile, middle mile, and last mile processes, ensuring that each component runs smoothly and efficiently. You will also play a key role in driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

You will support and mentor your team, fostering a culture of collaboration and continuous improvement. Leading large-scope projects will be a significant part of your responsibilities, as you work to enhance site and regional operations. You will collaborate with other leaders to ensure that customer delivery promises are met and that safety and quality standards are upheld. Your ability to analyze data and make informed decisions will be crucial in achieving operational excellence.

What we offer

Amazon offers a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to deliver smiles to customers every day.