Technical Support Engineering Manager - Dynamics CRM, Power Platform and Microsoft Copilot Studio

Who you are

You have extensive experience in technical support and engineering management, ideally with a background in Dynamics CRM and Power Platform. Your leadership skills enable you to guide a team of support engineers, ensuring they deliver exceptional customer experiences while resolving complex technical issues. You understand the importance of customer relationships and are committed to driving product improvement through effective support strategies.

You possess a deep understanding of Microsoft products and services, and you are passionate about leveraging AI technology to enhance customer support. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and foster collaboration across teams. You are results-driven and thrive in environments where you can make a significant impact on customer satisfaction.

Desirable

Experience with Microsoft Copilot Studio is a plus, as is familiarity with AI-driven support solutions. You are comfortable working in a fast-paced environment and are eager to stay updated on the latest technologies and trends in customer support and engineering.

What you'll do

In this role, you will lead a team of support engineers who are responsible for resolving customer technical issues related to Microsoft’s suite of products. You will manage the customer relationship from a support standpoint, ensuring that your team is equipped to deliver a seamless support experience. Your leadership will empower your team to excel in their roles, driving both individual and team performance.

You will collaborate closely with product teams to provide feedback on customer issues and drive product improvements. Your insights will help shape the future of Microsoft’s offerings, ensuring they meet customer needs effectively. You will also be responsible for developing training programs that enhance your team's technical skills and customer service capabilities.

As a Technical Support Engineering Manager, you will monitor key performance indicators to assess the effectiveness of support operations. You will implement strategies to improve response times and resolution rates, ensuring that customer expectations are consistently exceeded. Your role will involve regular communication with senior management to report on team performance and customer satisfaction metrics.

What we offer

Microsoft offers a dynamic work environment where innovation and collaboration are at the forefront. You will have access to ongoing professional development opportunities, allowing you to enhance your skills and advance your career. The company values diversity and inclusion, fostering a culture where all employees can thrive.

You will be part of a team that is dedicated to making a difference in the lives of customers by providing exceptional support and driving product excellence. Microsoft also offers competitive compensation packages, including benefits that support your well-being and work-life balance. Join us in our mission to empower every person and organization on the planet to achieve more.