Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members and are passionate about helping others. Being bilingual in English and Spanish is essential for this role, allowing you to connect with a diverse member base and address their needs effectively. You thrive in an inclusive environment where diverse perspectives are valued, and you are eager to contribute to a team that prioritizes member satisfaction.

What you'll do

As a Member Loyalty Representative at Oportun, your primary responsibility will be to create and generate a unique member service experience. You will engage with members at various touchpoints, listening to their needs and providing assistance to help them achieve their financial goals. Your role will involve answering inquiries, resolving issues, and ensuring that every interaction reflects Oportun's commitment to member loyalty and satisfaction. You will work closely with your team to foster a culture of inclusivity and support, contributing to the overall mission of delivering affordable credit to those who need it most.

What we offer

Oportun offers a supportive work environment where you can grow your skills and make a meaningful impact on members' lives. You will be part of a mission-driven organization that values diversity and inclusion, providing you with the opportunity to contribute to a culture that celebrates different perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to succeed in this role.