Analytics Lead, Product Insights - Rider Experience

Who you are

You have a strong background in data analysis, with a focus on improving customer experiences through actionable insights. You are a critical thinker and exceptional problem solver, capable of identifying business opportunities and driving impact through data-centric presentations. Your experience includes managing end-to-end analysis processes, creating frameworks, and defining key metrics that guide decision-making. You thrive in collaborative environments, working closely with cross-functional partners such as Engineering, Product, and Marketing to deliver data-driven insights. You are passionate about using data to shape product and business strategy, and you have a keen eye for monitoring and diagnosing product performance.

Desirable

Experience with data visualization tools and techniques is a plus, as is familiarity with dashboard development and business health monitoring. You are comfortable presenting findings to senior leadership and have a knack for translating complex data into clear, actionable recommendations. A background in rideshare or similar industries would be beneficial, but not required.

What you'll do

In this role, you will manage and own the end-to-end analysis on rider experience, ensuring that you create frameworks and define key metrics that align with Lyft's business strategy. You will collaborate with various teams to identify opportunities for improving the rider experience, leveraging your analytical expertise to deliver insights that drive quality business decisions. Your responsibilities will include monitoring product performance, diagnosing issues, and presenting your findings to senior leadership. You will also be tasked with developing dashboards that provide ongoing visibility into business health, enabling data-driven prioritization of initiatives. Your work will directly impact the quality of the rideshare experience for Lyft's customers, making your role crucial to the company's mission.

What we offer

Lyft fosters a work environment where all team members belong and have the opportunity to thrive. You will be part of a team that values collaboration and innovation, with access to resources that support your professional growth. The company is committed to using data and analytics to inform decision-making, ensuring that your contributions will have a meaningful impact on the business. Lyft also offers competitive compensation and benefits, which will be discussed during the hiring process. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.