At Amazon we believe that every day is still day one.
We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it.
Our Fulfillment Centres (warehouses) are at the heart of Amazon’s world-class and rapidly growing Operations network. They’re where we manage our customers’ orders using industry-leading workflows. This is how we delight our customers! With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
About the role
A core part of your responsibilities will be taking care and addressing associate queries, placing engagement with associates as your primary focus within our location Fulfillment Center. As an integral part of the HR team, you will deliver the highest quality of service to our internal and external customers; ensuring associates are supported through effective query handling and problem solving, followed closely by a high level of process understanding and administrative support.
Key job responsibilities
- Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment by staying close to the associates and facilitating engagement activities.
- Execute employee administration (incl. Time and Attendance) is managed accurately and timely (e.g. vacation planning support).
- Collect and input data, provide metrics through reports to the regional HR and Operations leaders.
- Support hiring initiatives including events, onboarding and new hire orientation.
A day in the life
You will be stationed inside of the Amazon warehouses we call fulfillment centers, where there are more than 1500 employees ranging from operations department, support functions such as HR, IT, Procurement, Finance, Facilities, Projects etc.
About the team
SPX5 is located in El Suez road close to El Rehab & Mirage Mall. The People, Experience and Technology (PXT) team is based on site and working on rotational shift basis. This job therefore will require rotating on monthly basis between morning and night shifts. The shift is 10 hours including 1 hour break. The site is operational 7 days a week, thus the team covers all shifts across the 7 days (including Fridays & Saturdays), thus the HR team covers all operational shifts.
Transportation is provided through shuttle buses from central meeting points. Females will be provided door-to-door transportation during night shifts following the labor Law statutory requirements. - 6+ months of human resources experience
- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- High school or equivalent
- Experience in confidential environments- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
